depop.com

3.8
3.8 Based on 120 reviews

Depop is the shopping community where the world’s creatives come to buy, sell, discover, and explore the most inspiring and unique things....

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Elizaveta Bakunina
Account suspended without explanation – poor customer service

My Depop account was suspended without any valid reason. I asked several times for a specific explanation, but customer service only replied with generic references to their policies and “security reasons,” without telling me what exactly I did wrong.I am certain this was a mistake, as I did not violate any rules. From reading other reviews, it seems that many users have had similar experiences.What disappoints me most is the impersonal and copy-paste tone of Depop’s support. It feels automated and dismissive rather than helpful. The lack of transparency and refusal to provide a real explanation makes the whole process very frustrating.I want others to be aware of how Depop handles account suspensions and customer support. A platform that blocks accounts without specific justification and responds with templates instead of real answers does not inspire confidence. I sincerely hope Depop improves its communication and support processes.

1
Date of experience: Oct 06, 2025

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Business Details

  • Depop is the shopping community where the world’s creatives come to buy, sell, discover, and explore the most inspiring and unique things.

  • email support@depop.com
  • language https://depop.com

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