I received cycling shoes (from Fizik) with a serious manufacturing defect. Even after more than 3 months, I have received absolutely no solution, no response, and no return label. The warranty department has not replied at all — zero response. To make matters worse, based on the photos alone it is painfully obvious that the shoes are completely unusable. Customer support is extremely unhelpful and keeps repeating the same generic message: “please contact the warranty department.” This level of service is unacceptable and very frustrating.
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Tu tienda de deportes online especializada en ciclismo, running y deportes outdoor. Te entrenamos compartiendo nuestra experiencia para ayudarte a conseguir todos tus objetivos.
