am extremely disappointed with the service I have received regarding my deposit claim. Despite submitting all required evidence before the deadline, my account still shows that no documentation has been received, and I have had no acknowledgement or response to multiple emails.
The lack of communication is unacceptable and has caused unnecessary stress and delays. My deposit continues to be held without justification, even though I have clearly disputed the landlord’s claim and have not given consent for any deductions.
I have also raised serious concerns about due process, as no funds should be released without my agreement while the dispute is ongoing. However, I have received no reassurance or update from the company.
This experience has been frustrating, unprofessional, and poorly handled from start to finish. I would strongly advise others to be cautious and ensure they keep thorough records when dealing with this service.
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