I am reporting a serious issue regarding a PIX withdrawal that was marked as “Completed” by Deriv, yet the funds were never credited to my bank account.
Order ID: 74900182
Transaction ID: c970c4f2-f354-4f37-8f77-026d372adf05
Amount: 209.50 BRL
Date: 17/02/2026
Deriv provided a receipt confirming the transfer. However, after contacting my bank (Santander), I was informed that there is absolutely no record of this PIX transaction.
I have already contacted Deriv support and requested the official End-to-End PIX code and formal bank transfer confirmation, but the issue remains unresolved.
Marking a withdrawal as “Completed” without the customer actually receiving the funds is extremely concerning.
I am requesting immediate clarification, official proof of transfer, and resolution of this matter as soon as possible.
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