This is the second time I've placed an order with the company, and both times I've had to reach out to them about my shipment! They use a specific shipping service, and each time my package has been lost! This last order was made on 12/2/25, and as of today, 12/10/25, I still haven't received it! It's a pricey serum, and with the cold weather, I’m worried it's been compromised and ruined! When I contacted the company, they informed me that the last update from the shipping service was on 12/7/25 and that I would need to wait another five days for a refund! This is incredibly frustrating! This will be my last order with the company!
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Dermstore launched in 1999 with the vision of creating a trusted dermatologist-backed online beauty store. Founded by a board-certified dermatologist, the company became a safe haven where customers could purchase with confidence.
We have since grown to offer a wide range of skin care and cosmetic brands. Our collection includes: professional-strength formulas (otherwise only available at a doctor's office), exclusive spa care lines, salon-grade brands, as well as hard-to-find niche and specialty brands from around the world.
In 2013, Dermstore became a wholly owned subsidiary of Target Corporation. We are headquartered in Southern California with a Spa location in Hermosa Beach.See more
