My experience with customer support has been extremely disappointing. I placed an order for several items, including a special set, but only the set was delivered. The outer package was labeled correctly, but there was no space for any additional items, indicating that nothing else was included. After reporting the missing items, the support team requested that I reply to an email from a 'no reply' address to confirm I hadn't received my items and to provide photos of the packaging. Despite following their instructions, my email bounced back. After several attempts to communicate, they finally agreed to send the missing items. However, the confirmation showed that only three out of the four missing items were shipped, leaving out an expensive item I had ordered well in advance as a gift. When the package arrived, it was missing the last item. I expressed my desire for it to be sent, but they asked if I preferred it to be sent or refunded, forcing me to clarify my request again. This whole situation has left a negative impression, and although I had positive experiences in the past, I am now hesitant to order again. There are certainly more dependable vendors for skincare available online.
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Dermstore launched in 1999 with the vision of creating a trusted dermatologist-backed online beauty store. Founded by a board-certified dermatologist, the company became a safe haven where customers could purchase with confidence.
We have since grown to offer a wide range of skin care and cosmetic brands. Our collection includes: professional-strength formulas (otherwise only available at a doctor's office), exclusive spa care lines, salon-grade brands, as well as hard-to-find niche and specialty brands from around the world.
In 2013, Dermstore became a wholly owned subsidiary of Target Corporation. We are headquartered in Southern California with a Spa location in Hermosa Beach.See more
