I placed my order on December 1, and by December 24 (Christmas Eve), my package still hasn't arrived. The company opted for an unreliable local courier, who falsely asserts they couldn't reach me. This is inaccurate; I received no calls, voicemails, or messages from them. I attempted to resolve this by calling the courier directly, but all my calls went to an automated system, and I could never connect with a live agent. I also emailed the courier but received no reply. There has been no delivery attempt whatsoever—no missed delivery notice, no door tag, nothing. What’s most frustrating is the company's customer service. Instead of taking responsibility for their chosen courier, they keep sending me the same response, instructing me to contact the courier again, despite my clear explanation that the courier is unresponsive. I have a valid residential address and have lived here for years without any delivery issues from other carriers. Customers shouldn't have to chase an unresponsive courier for an order placed over three weeks ago. This experience reflects a total lack of accountability and poor logistics management. I would advise against ordering from this company unless you're ready for significant delays and unhelpful customer service.
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Dermstore launched in 1999 with the vision of creating a trusted dermatologist-backed online beauty store. Founded by a board-certified dermatologist, the company became a safe haven where customers could purchase with confidence.
We have since grown to offer a wide range of skin care and cosmetic brands. Our collection includes: professional-strength formulas (otherwise only available at a doctor's office), exclusive spa care lines, salon-grade brands, as well as hard-to-find niche and specialty brands from around the world.
In 2013, Dermstore became a wholly owned subsidiary of Target Corporation. We are headquartered in Southern California with a Spa location in Hermosa Beach.See more
