I won't order from this service again and will recommend against it, especially during the holiday season if you're traveling. On a positive note, customer service was quick to respond, which was appreciated (though things went downhill from there). The negatives: delivery has been delayed beyond the promised timeframe. When I contacted customer service, the representative offered no assistance and just told me to wait. I mentioned my upcoming travel and the potential for further delays, and was coldly informed that I would incur a 'no-collection fee.' I was shocked since the delay was on their part. The representative repeatedly cited their Terms & Conditions without providing any further explanation. It's hard to tell if I was speaking to a bot or a real person, but either way, the service was unacceptable. It's astonishing and fundamentally unfair for a customer to be charged due to the company's delivery delays. Consider shopping elsewhere.
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