Good morning I received my parcel on 22/11/25, and unfortunately, the posters were damaged. The box was in poor condition and had been taped up by the courier. It was also slightly damp. Upon opening, I found the posters and paper crumpled. I attempted to report this issue using the customer service template twice, but I encountered errors. I took pictures to document the state of my delivery. To fix the crumpled posters, I had to weigh them down and use a warm iron, which was not something I expected after making a new purchase. It would have been better if they were placed in a bag for protection. I understand the importance of being environmentally friendly, but these items need to be safeguarded during delivery. I am quite disappointed and reconsidering purchasing additional family posters. There were no options to include photos with the review either.
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