I placed an order for four stools on February 24, 2025. At the time, the site made it seem like the stools were in stock. The company quickly charged my credit card. As time passed, I didn't receive a shipping notice, and after many attempts to reach out, I finally got a reply saying the stools would ship in early April (a month and a half after my order). I followed up on April 16 since I hadn’t received the stools or a shipping notice. They replied on April 18 that the stools might not ship for another 4 to 6 weeks. I immediately requested to cancel my order and get a refund. On April 21, they confirmed the cancellation and said to expect a refund in 7 to 14 business days. On May 6, I asked about the refund status and was told it should be reflected in another 5 to 7 business days. They have had my money for two and a half months without delivering the product. May 9—it's been 14 business days since they approved the cancellation and refund—still no refund.
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