designer-rug.com

1.2
1.2 Based on 17 reviews

Shop designer rugs by material, by brand, by rug size and style. Our collection features high quality construction rugs from all over the world. Rugs from Surya...

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Average Rating

1.2

/
5

17 Reviews

5 Star
6%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
94%

All Reviews

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Review Time

Dorothy Cooper
Initially Appealing, But Ultimately Disappointing

The website seemed very professional and well-crafted, which made me feel secure in my purchase. I ordered a lovely floor lamp that was around 20% cheaper than other places. However, I never got an order confirmation email, which raised my concerns. After conducting some online research, I found negative reviews and realized I should have checked them before ordering. The company only provides email support. I reached out to them to cancel the order, and they did reply, confirming the cancellation and stating that a refund would be processed within 7–14 days. Yet, over three months have passed, and I still haven't received the refund. My follow-up emails have gone unanswered. This service feels like a complete scam.

1
Date of experience: Jan 24, 2026
Devon Clark
It's a scam!

The site seemed very professional and well-crafted, so I had no reason for doubt. I ordered a lovely floor lamp that was about 20% cheaper than at other outlets. However, I never received an order confirmation email, which raised my concerns. After some online research, I found negative reviews and realized I should have checked them beforehand. The company only provides email support. I reached out to cancel my order, and they replied, confirming the cancellation and stating that a refund would come within 7–14 days. Yet, over 3 months later, I still haven't seen the refund. My follow-up emails have gone unanswered. This company is a complete scam.

1
Date of experience: Oct 23, 2025
Trisha T.
Not even worth one star

I wouldn't even give this company one star. I ordered two rugs and after 3 months without delivery, I canceled the order and requested a refund. They kept giving me excuse after excuse. Now, a month later, I still haven't received my refund. I would never use this company again. I ended up getting the same order from a different seller and received the rugs within 3 weeks.

1
Date of experience: Oct 21, 2025
Stewart
Complete scam

This company is a complete scam. I've never written a review before, but this situation compelled me to. I bought a candleholder that was supposedly in stock. After 3 months and 6 messages claiming “it is just about to ship,” I requested a refund. After another 7 weeks and 8 messages apologizing for the delay and saying “we will urgently contact finance,” I still haven't received my refund. Additionally, all emails seem to come from private addresses with no sender name or company branding. Don't be fooled by the attractive website. It's a scam.

1
Date of experience: Sep 22, 2025
ZeL3CtR0
This website looks so legitimate...

This website and company appear very credible online, claiming to be based in the US with a detailed site, but it’s likely a scam operating from abroad. Their phone lines don’t work, and it takes weeks to get a response via email (with poor English). Extremely sketchy—DO NOT PURCHASE FROM THEM.

1
Date of experience: Apr 22, 2025
Outstanding quality and design

I ordered a gorgeous throw blanket that is absolutely wonderful and shipped in just 3 days. Excellent value and design.

5
Date of experience: Apr 19, 2025
Misleading company with terrible support

I placed an order for four stools on February 24, 2025. At the time, the site made it seem like the stools were in stock. The company quickly charged my credit card. As time passed, I didn't receive a shipping notice, and after many attempts to reach out, I finally got a reply saying the stools would ship in early April (a month and a half after my order). I followed up on April 16 since I hadn’t received the stools or a shipping notice. They replied on April 18 that the stools might not ship for another 4 to 6 weeks. I immediately requested to cancel my order and get a refund. On April 21, they confirmed the cancellation and said to expect a refund in 7 to 14 business days. On May 6, I asked about the refund status and was told it should be reflected in another 5 to 7 business days. They have had my money for two and a half months without delivering the product. May 9—it's been 14 business days since they approved the cancellation and refund—still no refund.

1
Date of experience: Feb 24, 2025
Fernwood2002
Scam company

I ordered a rug in January. They falsely claimed it was available, and when I inquired about the shipping delay, they said it would ship by the end of March. I immediately canceled my order but did not receive a refund for 3 weeks. They kept saying their finance team was working on it. Eventually, I contacted my credit card company for fraud. Avoid this company at all costs. The owner is associated with another scam company.

1
Date of experience: Feb 22, 2025
Clara Morris
Item arrived damaged

The item arrived broken. I paid extra for shipping protection, yet they say I need to file a claim with the protection group, which seems non-existent.

1
Date of experience: Feb 20, 2025
Namassi
Buyer beware

I had a terrible experience with this company. I tried to order decor in December and didn’t hear back, so they later said it would ship in February. I requested to cancel the order on December 30, but they kept giving me the runaround for an entire month, saying “it’s with accounting, it will be 5-10 days, we can Venmo you, etc.” I finally got frustrated and disputed the charge with my credit card. Do not buy from them.

1
Date of experience: Dec 30, 2024

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Business Details

  • Shop designer rugs by material, by brand, by rug size and style. Our collection features high quality construction rugs from all over the world. Rugs from Surya

  • language https://designer-rug.com

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