I engaged Dwell Rich Ltd for furniture sourcing services under a clear written agreement.The agreed terms were that the fee would be 15% of the total furniture cost, payable only once furniture selections had been finalised. A £500 deposit was paid upfront. There was no agreement for hourly charges or standalone design fees.In reality, no furniture was sourced or purchased. When I selected items within my budget, the designer refused to proceed because she did not agree with my choices, despite having confirmed that sourcing would be from any brand.I was then presented with a retrospective breakdown of charges that were never agreed in the contract, and most of my deposit was withheld.I have since taken advice from Citizens Advice (Consumer Service), who confirmed that charging outside the agreed contract and retaining the deposit in these circumstances constitutes a breach of contract.Based on my experience, I would not recommend this company. I have lost money, and I would strongly caution others to be very careful before paying a deposit, as you may experience the same.
Claim your business profile now and gain access to all features and respond to customer reviews.
We do turnkey projects from Concept to completion. Home Renovation|| Refurbishment || Construction || Interior Design
