I bought two dresses that unfortunately do not fit and arranged a return through my account on December 14. I chose the option for the items to be collected from my home, with the courier providing the return label. However, I have received no confirmation or further communication regarding this return. Due to the lack of updates, I contacted customer support to explain the situation. I was told to arrange the return again via the website and print the label myself, despite explaining that this was not the option I originally selected. Unfortunately, I cannot change the return method on my account as the option is greyed out. I then asked customer support if they could simply email me the return label, which is all I need to send the items back. I have reached out to customer support at least five times, but the issue remains unresolved. I still have not received any clear information about when the parcel will be collected, nor do I have the ability to rearrange the return myself. I have since received a notification stating that my parcel will be collected, but no date or time was provided. Consequently, I do not know when to leave the parcel out or if I need to stay home to wait for the courier. It has been eight days since I first arranged the return, and there has been no progress. I would appreciate it if this matter could be resolved as soon as possible, either by emailing me a return label or by clearly confirming the date and time of the collection. I look forward to your prompt assistance.
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Desigual nació en 1984 con el diseño de una chaqueta que hoy se considera uno de los primeros productos upcycling del sector de la moda. Por aquella época la cineasta Isabel Coixet sopló una palabra, “Desigual”, y la acompañó del slogan “no es lo mismo”. Somos una marca que se transforma y adapta a los nuevos hábitos de consumo, tendencias y a un modelo omnicanal con el que conectamos con nuestros consumidores estén donde estén y cuando lo necesiten. Una evolución con la que queremos continuar ofreciendo una experiencia diferencial a todas aquellas personas que conectan con nuestra marca. "Life is awesome" es nuestro motto y el mensaje más revelador y sincero que podemos lanzar. El optimismo, la diferencia y la alegría de vivir son y serán siempre las razones por las que existimos.
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