I would like to share feedback about my recent experience with Desio.The lenses I received in November 2025, shipped from Italy to California, unfortunately arrived damaged. After several emails, sending photos, and explaining the high cost of returning the defective lenses from the U.S. to Italy, I was still asked to ship them back at my own expense, which was more than twice the price of my original purchase In addition to that, the color of the lenses was completely different from the shade shown on the model in the photos, which added to my disappointment.After my final email and detailed explanation, customer service eventually approved a replacement without requiring the return. Today, February 5th, I received the new lenses in good condition. Although the process took a long time and required a lot of back‑and‑forth communication, I appreciate that the company ultimately sent a replacement to ensure customer satisfaction.I hope Desio considers improving its support process for situations like this, so customers do not have to spend so much time explaining or face high return costs for defective products.Thank you.
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