I found this process to be a complete waste of time. I filled out all the necessary paperwork to transfer my funds, yet they never sent my RRSPs or even informed me that I still had them. When I called to resolve the issue, they blamed my requesting institution and offered no help, despite charging me years of admin fees. I spent countless hours on the phone only to lose my funds and close my account. When I asked to speak with a manager, they said I had to submit a complaint instead. I went in circles with them, with no accountability taken. I would never work with them again!
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The Desjardins Group is a Canadian cooperative that is the largest federation of credit unions in North America, and is counted among the World's Strongest Banks according to the Banker magazine.
