The service is incredibly slow, and there's a lack of accountability. My financial representative at the local branch takes weeks to respond, and I often don't receive timely callbacks or email replies. When I called to complain, I was placed on hold for 35 minutes just to file a complaint. If it takes this long to open a case, I question the efficiency of their service!
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The Desjardins Group is a Canadian cooperative that is the largest federation of credit unions in North America, and is counted among the World's Strongest Banks according to the Banker magazine.