AVOID AVOID AVOID!!!! LIES AND EMPTY PROMISES!!!!! the bridge end dealers do nothing but string u along and tell u what you want to hear. Bought a vw crafter at £21000 and was put off getting the van on numerous occasions as in the sales man’s words “just want to make sure everything’s right for you and get it fully serviced and valeted” so though fair enough, when I finally picked the van up I got to my work the following day met with low coolant lvl so rang Desmond’s to be told keep an eye on it and they would get it booked in, I asked surely the coolant would have been topped up following the service to which I was told of course it would have. I preceded to pull the dipstick to see black oil and opened the air filter to find a dirty filter the van was never serviced. I left the van back and was told i had to ring my insurance to claim for a courtesy vehicle which my insurance wouldn’t do so Desmond’s said I could use their van but would have to charge me £50 a day for insurance which obviously I wasn’t going to do they had the van for weeks and only managed to sort the service and the leak,the van needed the bumper fixed and the rear door sorted as it had cracked at the hinge am still waiting have had no call from them they’re obviously happy to leave customers annoyed as soon as they get their money. Do yourself a favour and avoid at all costs. I Have heard from so many disgruntled customers.
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