I bought a second hand van for sixteen thousand pounds. On the website it stated all vehicles are fully checked topped up with fuel taxed and tested. The sales person advised incorrectly regarding the vat and price and I was left paying 3000 more. The door and ventilator was broken and 2 keys were faulty 3 lights damaged and was advised they would all be fixed. The day after buying the battery went flat and didn't hold a charge, I had to bring a replacement over myself or risk getting stranded, the local garage condemned 4 of the 5 different cheap brand tyres as either too old and missmatched type and unevenly worn. And then the engine warning light came on. It needed a new EGR valve! Weeks later it went in one light and EGR fixed. I had to get the door, tyres and battery fixed at my expense due to safety. My mechanic checked the rattle in the suspension when Desmonds claimed no faultd and finds that all steering mounts and bushes plus six wishbone bushes are broken!!! Weeks later lights and the suspension plus the ventilator are replaced but the vent is still broken and I was told keys should be checked at VW. Months later still no word on refund for door, battery, tyres and keys plus the new heater is still not blowing. When they looked at the the vents again they even BREAK the dashboard too, and BREAK the new vent switch as well, so now it only blows at max power! It's over seven months later at this point, and ONLY NOW do they refuse to pay for repairs to door tyres or keys. I talk to manager and they agree to pay for battery and one key but DO NOTHING for another month! When I go down to chase it up they spitefully REFUSE to even pay for a key and ONLY THEN do they order the new ventilator that they broke. The dash AND vent broken by them still, keys broken from new, refund for all the repairs not received and it's now NINE months since the purchase.I have been fobbed off, lied to, treated with contempt and arrogance to my face! The manager spitefully refused the promised refund after I complained! Having spend over six hundred pounds extra I still have a van that locks and unlocks itself randomly with the blowers going at max all the time but no air goes to the demisters!
Claim your business profile now and gain access to all features and respond to customer reviews.
