My wife was purchasing a vehicle from Desmond's which was one month shy of 6 years old and had 64,500 miles. I enquired if a new timing belt had been fitted and the salesman checked on this and said it had never been replaced but he booked it in with a Dacia dealer to have this done. Received a phone call the next day to say the vehicle had a timing chain as opposed to a belt which did not need replacing until 125,000 miles! On this basis my wife continued with the purchase and after doing 10,000 miles the chain snapped. Dacia told me that the chain should have been replaced before they sold the vehicle to us but Desmond's don't want to know or do anything about it even though they gave us incorrect information to make sure we would buy the vehicle. This was shameful on their part so we are taking the case to the Financial Ombudsman. Will never buy anything from them again.
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