desmondmotors.co.uk

2.5
2.5 Based on 11 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.
Jayce
Not nice people to deal with!

My wife was purchasing a vehicle from Desmond's which was one month shy of 6 years old and had 64,500 miles. I enquired if a new timing belt had been fitted and the salesman checked on this and said it had never been replaced but he booked it in with a Dacia dealer to have this done. Received a phone call the next day to say the vehicle had a timing chain as opposed to a belt which did not need replacing until 125,000 miles! On this basis my wife continued with the purchase and after doing 10,000 miles the chain snapped. Dacia told me that the chain should have been replaced before they sold the vehicle to us but Desmond's don't want to know or do anything about it even though they gave us incorrect information to make sure we would buy the vehicle. This was shameful on their part so we are taking the case to the Financial Ombudsman. Will never buy anything from them again.

1
Date of experience: Aug 12, 2023

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More