Car ordered in September. Registered in October 2021!Delivered by Johnsons on the afternoon of Friday 15 October. This is where I thanked Luke and placed excellent feedback on your social media. On Monday 25 October I received V55, cheque photocopy of retention certificate and a letter from DVLA requesting original retention certificate to be sent which I hadn’t ever been asked for. Upon receipt of this document, I called Eileen as her name and contact number were on V55 and she said the paperwork shouldn’t have been returned to me but to yourselves – bearing in mind if it hadn’t been returned to myself, I would be none the wiser with regards to driving an untaxed vehicle. Eileen asked me to put in post that afternoon to which I did including my original retention certificate as required. I also text Luke to advise him of the issue.That evening I checked and realised the car was not registered, ie: not taxed and checked with my insurance company, DVLA and Police whom all said I could not drive my car as wasn’t legal. The following day I rang asking to speak to someone in charge and was told they were in a meeting; however, eventually I spoke to a man called Liam who said it was an admin error and that DVLA were aware so effectively still alright to drive. At this time, I asked for compensation as have a brand-new car sat on the drive that I cannot use and had to find alternative transport to enable getting to work. I was advised on Friday 29 October that the said paperwork had arrived with them, and would be immediately sent off. In the meantime, I removed my old vehicle off the forecourt from sale and had to tax and insure it whilst my pride and joy sat on the drive. I rang Ford Credit questioning why they had released payment on an unregistered car, and they advised me to log a case with Ford to which I did and to contact the dealer for assistance. I have rung and chased DVLA several times over the past 4 weeks chasing for an update. Angela from Ford initially agreed that your dealership should supply or pay towards a replacement car, and I was promised a call back from yourselves to which never came. I believe Ford Credit contacted the zone manager to no avail too.In the end I got hold of Bob Tully and Simon Finch for assistance in trying to get this sorted.Upon an email being sent to yourselves I then received a text from Luke stating the dealership had rung DVLA directly and promised to ring them every day until the vehicle was taxed.On Tuesday 16 November I receive an email sent on from Luke and Eileen from the DVLA apologising for the delay and stating the vehicle is now taxed.In total 3 weeks of inconvenience and cost to myself all due to a small admin mistake which never should have happened.The stress and additional cost incurred by me is unacceptable and I don’t expect to be treated in this way with no offer of financial assistance. To be honest it is only the fact that contact from management within Ford that suddenly you took action. I am disappointed and know without my local dealer it could have been much worse.I mitigated my losses by removing my old vehicle from sale which had been placed on the dealerships forecourt rather than incurring fees to get a hire car which was more reasonable for me to incur.The detrimental and undue stress caused to me and the old vehicle now having 400 more miles on the clock therefore maybe a loss to the original sale price too. Still to date no reply to my email or letters sent.
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