Holiday Buyer Beware!!
So it took 21 BUSINESS days for the refund for our cancelled holiday to be credited back to our credit card. OK, so it says in their T&Cs it can take upto 21 days for the payment to be refunded. However, their '21 working day refund policy' to allow them to drag out the process of returning the payment is totally unacceptable - especially when I cancelled the booking whilst it was showing as 'PENDING' on my statement / APP.
I was promised (when I spoke to them) that it would be cancelled straight away...and take approx 5 days to show my end. She did say it could take upto 21 days, but normally just a few days...
We've previously booked holidays with D2 over the years... one family holiday amounting to 16k. Not any more - I've taken my business elsewhere as a result of the hassle they created. Totally unacceptable - the
Directors of the firm should ask themselves whether they truly do care and look after their customers, especially when bookings made online in good faith cannot be honoured, like-for-like, for one reason or another.
Yes, this is a genuine review under booking reference D22531311368 for an amount totalling £2671.66.
I also received an email from customer services stating the following...
"We would like to confirm that your booking is cancelled and your refund has been logged to reflect within the next 21 business days from the date of request 02Jan26."
In reality, the refund payment technology allows you to make an immediate refund. I would have accepted a 7-day turnaround to refund the monies, but certainly not 21 BUSINESS days (3 weeks!!). This timescale is just unacceptable and certainly not customer-friendly.
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