Review Time
We recently had to return from Cuba earlier than we had booked, due to the jet fuel shortage & based on the UK Goverments advice.
We would like to thank Heather in your Ticketing Department for her help both in-resort & once we returned home. Without her assistance it would have made this whole situation "impossible".
She has shown outstanding customer service and installed trust with us that you would do what you said & also set our expectations re-timescales etc.
We have booked with Destination 2 before, the experience we have in this instance & specifically with Heather would certainly encourage us to book with yourselves again.
Amazing service especially by Gavin Morton. He was so knowledgeable, helpful and absolutely outstanding in booking my holiday to Maldives. Nothing was too much trouble and all call backs, emails were returned promptly as promised. Thank you so much for providing an excellent service which are becoming increasingly rare nowadays!
Stephen assured me it was all legit and explained why their prices come up so much cheaper than others that it's hard to believe. Customer service was fantastic. He was friendly, answered all my questions and helped me book my hotel which was £600 cheaper than booking directly with the hotel for a like-for-like deal.
Booked a seven day cruise through this company had severe problems from day two sent numerous emails this company can’t be bothered to reply or get in contact. Save yourself the hassle steer clear of booking through this company. It’s a case of once they’ve taken your money, not their problem anymore terrible customer service.
Adding onto this I’ve read everybody else’s reviews. It’s a common problem. They don’t answer the phone. They don’t answer the emails so I know what everyone else has gone through the sheer stress of it all just go straight to the cruise company or use another agent like people say Stillwell clear of these people I wonder whether they reply to mine.
Gavin took the time to make our booking special by accommodating us with a bespoke experience at the Maldives and the most optimal cost!He was very pleasant and ensured all our needs were met.This is the 2nd time booking with Destinantion2 and can't wait for our trip!
Katie was absolutely fantastic when booking our trip to Dubai and Raffles. She was so clear, polite, detailed and incredibly patient with us throughout the whole process. Nothing was too much trouble, and she explained everything clearly, which made us feel completely confident in our booking. Her knowledge and professionalism really stood out, and the whole experience was stress-free from start to finish. We would highly recommend Katie and will definitely use her again.
Holiday Buyer Beware!!
So it took 21 BUSINESS days for the refund for our cancelled holiday to be credited back to our credit card. OK, so it says in their T&Cs it can take upto 21 days for the payment to be refunded. However, their '21 working day refund policy' to allow them to drag out the process of returning the payment is totally unacceptable - especially when I cancelled the booking whilst it was showing as 'PENDING' on my statement / APP.
I was promised (when I spoke to them) that it would be cancelled straight away...and take approx 5 days to show my end. She did say it could take upto 21 days, but normally just a few days...
We've previously booked holidays with D2 over the years... one family holiday amounting to 16k. Not any more - I've taken my business elsewhere as a result of the hassle they created. Totally unacceptable - the
Directors of the firm should ask themselves whether they truly do care and look after their customers, especially when bookings made online in good faith cannot be honoured, like-for-like, for one reason or another.
Yes, this is a genuine review under booking reference D22531311368 for an amount totalling £2671.66.
I also received an email from customer services stating the following...
"We would like to confirm that your booking is cancelled and your refund has been logged to reflect within the next 21 business days from the date of request 02Jan26."
In reality, the refund payment technology allows you to make an immediate refund. I would have accepted a 7-day turnaround to refund the monies, but certainly not 21 BUSINESS days (3 weeks!!). This timescale is just unacceptable and certainly not customer-friendly.
I have used destination2 several times for holidays but n the Indian Ocean .
The service has always been top notch from booking to return home .
The booking agent i spoke to was courteous and professional with a wonderful personality.
I can't express my gratitude enough. I enlisted the help of the representative in 2022 to arrange a memorable trip to a tropical destination for my 50th birthday. We wanted to return this February, so I reached out again. The representative is always willing to assist and goes the extra mile to find the ideal vacation for us. I would definitely recommend the service!
This marks our third time arranging a trip through the service. The representative assisted us with our booking in November and again for January. She is incredibly efficient, helpful, and patient; no request is too much trouble for her. I will certainly be booking another trip with her in the future. Thank you for your assistance.
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With a wealth of experience in the travel industry, our dedicated team of specialist long-haul consultants are passionate about discovering and sharing new and exciting destinations and offer their expertise, knowledge and personal experience based on a variety of premier long-haul destinations across the globe.
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