We booked our destination wedding through Destination Weddings for our April 2025 wedding. We met the promotion credit requirement for rooms booked and traveled and paid the room block deposit.Per our contract, our final reconciliation and refund were supposed to be processed within 90 days of travel — meaning by July 2025. We’re now well past that deadline, and despite multiple follow-ups, we have not received our group deposit refund or our promotional credit that was clearly outlined in our agreement.Even worse, on August 29, 2025, our coordinator confirmed in writing that our credit would be processed within 30 days. That deadline came and went with no communication, no update, and no payment.At this point, the company is in clear breach of contract, and we’ve had to seek legal representation just to recover what we’re owed. What should have been a celebratory post-wedding wrap-up has turned into a frustrating, time-consuming battle. Once they have your money, the communication stops.If you’re planning your wedding, think twice before using Destination Weddings Travel Group. Oh and let’s not forget we had to change travel agents because the first agent, Veronica, was unresponsive. We had multiple complaints from our guests and loss of rooms with guests choosing book directly due to her lack of communication. The follow-through with this company is nonexistent. We expected professionalism and accountability — instead, we’ve been ignored for months.This experience has completely soured what should have been a joyful memory.
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DestinationWeddings.com has planned nearly 25,000 personalized celebrations and worked with over half a million guests to help make dream weddings come to life. By combining the expertise of our Certified Destination Wedding Specialists with resort partnerships in over 42 countries, you are provided a premier, one-stop experience. The best part? Our services are 100% FREE!
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