I ordered a thin knitted oversized jumper supposed to fit at the hips with ruffled layers. It looked elegant in the catalog, but what I received was a poorly made garment in a different color and material. The stitching was all puckered, so I contacted the support team, who initially offered a 10% refund to keep the item. I insisted on a full refund due to the faulty item. They kept offering discounts instead of addressing the issue. After discovering the high return costs and negative reviews, I repeatedly asked them to cover the return shipping, but they ignored me. I filed a chargeback with my bank, explaining the situation. I will continue to pursue this company and share my experience. They claim to offer a full refund upon return, but then they can just say they never received it. If the item is faulty, they should cover return costs. I will keep updating on this situation.
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Our collection of clothes is carefully designed to combine functionality with sophisticated design, and we aim to offer you practical and beautiful clothes to organize and enhance your daily life.