I would have rated this service zero stars if possible. I am now taking my complaint to the appropriate authorities. I ordered parts with a guaranteed delivery for Sunday, while another platform had a delivery date for Monday, which would have impacted my job. Today, the day before the expected delivery, I checked my order only to find it on hold due to a discrepancy between my billing and shipping addresses. Why allow a separate shipping address if it's an issue? I received no notification regarding this hold. Now, the order won’t even be processed until Monday, resulting in a significant delay. I was told to expect delivery by Wednesday, which is unacceptable. At no point did they communicate that there was a problem. This situation jeopardizes my job, and when I reached out for help, I was met with attitude instead of assistance. They claimed they aren't obligated to notify me, which is frustrating. I've had issues before, such as a steering knuckle that was supposed to arrive Saturday but didn’t show up until Tuesday without any explanation. Their so-called delivery guarantee is not reliable. All it would have taken was a simple courtesy notification about the hold, allowing me to either resolve it or seek a refund to order from a more reliable source. Unfortunately, they showed no concern for customer service or timely delivery.
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For over 20 years, Detroit Axle has grown into a leading worldwide retailer and distributor of OE re-manufactured and new aftermarket auto parts. We are committed to providing first-class products and outstanding customer service at an incredible value. Our rapidly expanding product lines include brakes and rotors, CV axles, rack & pinions, bearings, suspension parts, gearboxes, and much more. See more
