When I moved to Germany I was suggested to go with one of the bigger banks in Germany, so I picked DB. DB is a big monster which is running into numerous financal problems so while you have to pay fees to keep their branches alive, their service is really bad.I kind of understand that it is necessary to have some physical branches of banks from time to time, but this comapny is frozen in 20th century. For instance: I explictily asked them multiple times to not send me printed bank statemenets, I even visited bank multiple times and told me to not send me anything via snailmail, they still did it - of course, they have to charge me for something. I am no longer a customer of DB and apart from the aforementioned reasons where you are operating with the bank which is somewhere in the era of bank checks in mid 80s, I got my account blocked at the beginning of pandemic, the irony is because they couldn't deliver me the damn bank statements I never wanted to receieve. Apart from charging me 20 EUR fee for searching me without even trying to write me an email or call me I got my account totally blocked. By blocked I mean totally blocked, I couldn't even long in. At that time I was stucked in Middle East without a chance to get anywhere within a couple of months because there were no flights. When I called to DB, they told me that I unfroutnately have to visit Germany to unblock everything. So, while I trusted you to give you my savings this bank didn't even express a slightest interest in the situation so the first thing I did after I got back to Berlin was that I immediately closed my account. NEVER EVER!!!!!!!!!!!!!!!!The bad part isn't my situation, but the absolute arrogance from the bank's side and zero interest in solving any kind of issue.
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