Review Time
My attempts to get assistance from the customer service of this bank have been incredibly frustrating. I called multiple times and was kept on hold for long periods, often over 20 minutes. In several cases, the call was disconnected right after someone answered, or I was abruptly hung up on while waiting. When I finally managed to speak with a representative, they refused to share their name, provided no case number, and failed to give any clear explanation or follow-up. There was a complete lack of accountability. For a bank, especially one that markets private banking services, this level of service is unacceptable. The communication felt cold and dismissive, making even a simple issue seem impossible to resolve. Given my experience, I would strongly recommend seeking alternative options if dependable customer support is important to you.
I was unable to complete transfers and when I contacted customer service, they informed me they couldn't assist and that everything should be fine, which was not the case. They suggested I visit a branch, but that is not feasible for me as it is 15 km away.
I encountered a very frustrating situation trying to get assistance from the customer service of this bank. I called several times and was left on hold for lengthy periods, often exceeding 20 minutes. In some cases, the call was cut off right after someone answered, or I was disconnected while waiting. When I finally spoke to a representative, they refused to give their name, provided no case number, and offered no clear explanations or follow-ups. There was no sense of accountability at all. For a bank, particularly one that promotes private banking services, this level of customer service is unacceptable. The communication felt cold and dismissive, and even a straightforward issue seemed impossible to resolve. Based on my experience, I would strongly recommend exploring other options if reliable customer support is a priority for you.
The customer service is unhelpful, curt, and scolding. Although the bank promotes English language support, this is misleading as many services can only be accessed through departments that do not offer English. I strongly advise against choosing this bank if your German skills are limited.
I suggest you exit the banking business and perhaps try running a food shop, though you might not succeed at that either! Your incompetence is almost comical. During the holiday season, your faulty online banking decided to take a break, and the telephone banking was also unavailable to provide backup. Having my paycheck locked in your bank while I can only view it on my screen is frustrating. After three years, I advise anyone reading this to consider switching to a different bank.
Two weeks after registering as a customer, I am still waiting for their second email containing a password to access their app (I already received an initial email). Why send a second email when they have my phone number and email to send the password? It seems this bank is very skilled at complicating the lives of its customers. It feels like they are operating in the mid-1990s.
I called multiple times, waiting 20-30 minutes on hold. I would say hello, and they would respond with 'hello?' before hanging up. They consistently disconnected calls, even while I was on hold. The representatives were very serious, refused to provide their names, and offered no case numbers or information. The management of customer service for this bank is the worst I've encountered. They should consider a different service provider for customer support.
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