My attempts to get assistance from the customer service of this bank have been incredibly frustrating. I called multiple times and was kept on hold for long periods, often over 20 minutes. In several cases, the call was disconnected right after someone answered, or I was abruptly hung up on while waiting. When I finally managed to speak with a representative, they refused to share their name, provided no case number, and failed to give any clear explanation or follow-up. There was a complete lack of accountability. For a bank, especially one that markets private banking services, this level of service is unacceptable. The communication felt cold and dismissive, making even a simple issue seem impossible to resolve. Given my experience, I would strongly recommend seeking alternative options if dependable customer support is important to you.
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Willkommen bei der Deutschen Bank. Wenn Sie mit unseren Produkten und unserem Service zufrieden waren, freuen wir uns über Ihre positive Bewertung. Waren Sie es nicht, nehmen wir Ihre Hinweise zum Anlass, besser zu werden.
