Poor customer service following a three day delayed delivery of freshly baked scones! Wish I'd read the other one star reviews as many others have had the same thing happen.
I bought the prosecco cream tea for my best friend's birthday, with nominated delivery on a Friday. Something went wrong with the DHL delivery and it not only missed the Friday delivery slot but wasn't delivered until Monday, despite Saturday being a delivery date available on the Devon Heaven website. This meant that both the surprise and quality of the gift was completely ruined.
I contacted the company the day after the missed delivery explaining my disappointment and they replied promptly although the email stated the scones would be "perfectly safe to consume" (safe, maybe, but not fresh) and to contact them again once delivery took place.
I contacted them again yesterday and, despite the fact they must have recompense with DHL, they said they were "unable" to offer a refund on my order. Why? They said they wanted to put things right and offered for extra scones to be sent, but what's the point when the birthday has been missed? Why not just offer me the refund I should have been given and keep a customer, especially when they should be getting something back from DHL? It's even more disappointing now that I can see others have been offered refunds for delayed deliveries according to reviews on here. Why am I a less important customer?
Really poor service.
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Taste of the West Gold winning Devon hampers and cream teas by post. 100% local food with free UK delivery. 700+ 5 star review.
