Let me start off by saying I think Dewalt makes a very high quality product. I own a huge assortment of there hand tools and battery powered tools. In fact I have bought Dewalt tools since I started in the blue collar trades. With that being said I am very disappointed how both Lowe’s and Dewalt have chosen to handle my problem. Lowe’s had a Black Friday battery deal which I participated in and then told me Dewalt was not able to ship enough product to fulfill all of the purchases. I was told that Dewalt would be sending me $150 coupon for a future purchase. After following up on this with both Lowe’s and Dewalt they both blamed each other. I love my Dewalt tools but it looks like it is time to sell them off and start again with another brand. This is not because I am mad about loosing out on the Black Friday deal but I am so disappointed in the way the Dewalt customer service team treated me on the phone. Thank you Dewalt for making a quality tool that I have used for the last 22 years but I will now be switching brands.
Claim your business profile now and gain access to all features and respond to customer reviews.
DeWalt is an American worldwide brand of power tools and hand tools for the construction, manufacturing and woodworking industries.
