Review Time
Let me start off by saying I think Dewalt makes a very high quality product. I own a huge assortment of there hand tools and battery powered tools. In fact I have bought Dewalt tools since I started in the blue collar trades. With that being said I am very disappointed how both Lowe’s and Dewalt have chosen to handle my problem. Lowe’s had a Black Friday battery deal which I participated in and then told me Dewalt was not able to ship enough product to fulfill all of the purchases. I was told that Dewalt would be sending me $150 coupon for a future purchase. After following up on this with both Lowe’s and Dewalt they both blamed each other. I love my Dewalt tools but it looks like it is time to sell them off and start again with another brand. This is not because I am mad about loosing out on the Black Friday deal but I am so disappointed in the way the Dewalt customer service team treated me on the phone. Thank you Dewalt for making a quality tool that I have used for the last 22 years but I will now be switching brands.
Let me start off by saying I think Dewalt makes a very high quality product. I own a huge assortment of there hand tools and battery powered tools. In fact I have bought Dewalt tools since I started in the blue collar trades. With that being said I am very disappointed how both Lowe’s and Dewalt have chosen to handle my problem. Lowe’s had a Black Friday battery deal which I participated in and then told me Dewalt was not able to ship enough product to fulfill all of the purchases. I was told that Dewalt would be sending me $150 coupon for a future purchase. After following up on this with both Lowe’s and Dewalt they both blamed each other. I love my Dewalt tools but it looks like it is time to sell them off and start again with another brand. This is not because I am mad about loosing out on the Black Friday deal but I am so disappointed in the way the Dewalt customer service team treated me on the phone. Thank you Dewalt for making a quality tool that I have used for the last 22 years but I will now be switching brands.
DeWalt don’t honour their 3 year warranty. They will make it impossible for you to make a claim. I certainly won’t be purchasing anything with the DeWalt name or Black & Decker who also got involved with my claim. Their customer service staff take weeks to respond each time, they never give you their names and obviously have no after sales loyalty . Avoid!
Fir the last twenty years, I have only bought and used Dewalt products for my profession. For almost half of the time, the chucks in the battery operated drill has been terrible, and this is my third drill buying in the last ten years. They dont hold large bits well anymore they used to. Even when you drill pilot holes, the bits still continue to pop out. Also the safety shutdown thats included with the drills also need to go. It makes it a lot harder to dislodge a bit when it gets stuck in a hole. This is the last time im buying dewalt
Extremely disappointed with DEWALT customer service. I received a brand-new piece of equipment that was already broken out of the box. Instead of standing behind their product, customer service was absolutely no help and tried to push the cost back on me by telling me I would need to purchase replacement parts myself.This was a manufacturing or quality control issue, yet DEWALT refused to take responsibility or offer a proper resolution. For a brand that markets itself as professional-grade, this level of support is unacceptable. I expected much better.
Absolute bullshit company !!!!! I have purchased over $8,000.00 dollars worth of dewalt tools on amazon in the past 5 years, $5,000.00 in rechargeable tools. Half of their batteries die within 6 months, and they said no warranty as the batteries that came with the tools are counterfeit from amazon? Abosolute Idiots!!!I will never but that bullshit low quality crap ever again!!!Dewalt totally sucks now!!!!
Be very careful with this company. I have numerous Dewalt tools and have registered all of them on the Dewalt website. However, the first time I needed to use a warranty, they tried to wriggle out of the claim on the basis that I had not uploaded the original invoice when I registered the product. There was absolutely no way that they would proceed with a warranty claim without proof of purchase, despite having registered the tool, and having 2 1/2 years of active warranty left, they would not process the claim without proof of purchase.They have lost any future business from me
Purchased a drill from local retailer.Tried to register the warranty.Almost impossible! Mty model details do not bring up an image for m to tap on I have no idea what the serial number is or where and you are asked to create an account with the inevitable password to do this .Twice after creating an account I was shown "website not reachable" I've given up I hopethe drill is better than the customer registration experience!!!
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DeWalt is an American worldwide brand of power tools and hand tools for the construction, manufacturing and woodworking industries.
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