Unfortunately our experience with Dexters Property Management has been extremely disappointing from the start of our tenancy.
We moved into what should have been perfect for us, that was not handed over in an acceptable condition. Multiple issues were present from day one, many of which should have been identified and resolved before a new tenancy began. Instead, we have spent the last four+ months repeatedly chasing basic maintenance, unclear timelines, and unresolved problems.
The most serious ongoing issue has been damp and mould. I raised concerns about mould and humidity even at the viewing stage and was reassured there was no issue. Shortly after moving in, visible mould developed and personal belongings were damaged. Despite reporting it immediately, the issue has dragged on for months with slow progress, minimal proactive updates, and no clear accountability.
What has been most frustrating throughout is the lack of ownership. Issues are passed between staff, communication is reactive, and resolution only seems to happen after multiple follow-ups from us. As tenants, we have had to spend significant time waiting for contractors, coordinating access, and what feels like managing the process ourselves.
Dexters have offered small gestures such as vouchers and wine, but these do not come close to compensating for the disruption, time lost, and the stress of living with unresolved property issues for months.
For a premium rent and a professional managing agent, the service level has been far below what is reasonable. I would not recommend Dexters Property Management based on our experience.
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