I ordered some beautiful snow boots for £55 but they arrived damaged. The clasp on one boot was already broken when I opened the box, I hadn't even tried them on. I just assumed it's a simple quality issue & they would replace or refund as I understand these things happen in production. I contacted customer services & was shocked as they only offered me a 20% refund for a faulty product!! Avoid at all costs unless you want to pay 80% of the price for a faulty product that you can't even use!
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