Review Time
To be quite honest: if I wouldn’t reach out about my order, I don’t think I would receive it ever nor seen my money. Yes I has been offerend full refund or the placement of new order but who knows what would happen if I wouldn't resch out. Apparently my order got lost.
Anyway, new order was placed and then I finally received my sunglasses. They are great, I love them.
Everything was great!
I really liked the website and the shopping process. Delivery was fast, and I had no issues. The product quality is good, and I’m really happy with my new glasses and boots!
I purchested 2 pair of sunglasses for 50 euros (2for1) and received only one pair. Costumer service didnt helped me or acktnowledged thier mistakes nor did they send me second pair of glasses. They blamed it on me opening the package with first glasses.
On January 16th, I ordered a pair of Nordic Low Basic Tan boots in size 36. After receiving them, I realized they were too small and opted to exchange them. I paid for the shipping and requested an exchange for size 38. They were delivered to your office in Alicante on February 4th, and I have already inquired about receiving replacements, but I have received no response.
I recently order a pair of boots. They look great and for a very good price. However, the courier company you use in Greece is the worst (ELTA)... They claimed they did't find me at home (I was at home, nobody came) and I had to go pick up my parcel in a very busy area with full traffic only morning hours... I think they just didn't want to carry a big box for delivery... It is a pitty to ruin a good impression because of someone else's fault....
I bought two pairs of shoes (the Vibla model), and both developed the same issue after only a few months of use: the upper mesh started to tear. I wear the shoes carefully and not on a daily basis, so this kind of damage is unacceptable.
When I contacted customer service to request a return or refund, my claim was rejected. Be aware that while the shoes look good, the build quality is far below what I would expect for this price.
Great boots (Nordic V2 low). I was waiting to write the review as I wanted to use them in the snow and they are great. They got wet outside never leaked through. They dried pretty quick too as they are waterproof.
I ordered some beautiful snow boots for £55 but they arrived damaged. The clasp on one boot was already broken when I opened the box, I hadn't even tried them on. I just assumed it's a simple quality issue & they would replace or refund as I understand these things happen in production. I contacted customer services & was shocked as they only offered me a 20% refund for a faulty product!! Avoid at all costs unless you want to pay 80% of the price for a faulty product that you can't even use!
Their online sales process is very disappointing. They prominently advertise free shipping, yet there are unexpected customs and delivery charges. I'm fine with paying extra, but this should be made clear during the checkout.
Nažalost, imala sam vrlo loše iskustvo s ovom uslugom. Nema šanse da bih ikada kupila nešto od njih ponovo. Narudžbu sam postavila prije više od dva tjedna, a još uvijek nije isporučena, niti sam dobila konkretne informacije o statusu. Naplatili su mi, ali novac nije vraćen. Pokušavala sam kontaktirati korisničku podršku više puta, ali su odgovori spori ili ih uopće nema. Nikada više i nikome ne preporučujem.
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