My experience with the service and the product has been frustrating. It feels like their main focus is on maintaining the finance agreement rather than customer satisfaction. The sofas have a strong chemical or garlic odor, and the inspector was quite rude, dismissing my concerns since he is affiliated with the company. I recommend documenting your inspection! I was accused of lying, and the sofa has negatively affected my small children and me. I've wasted £1300.
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