Review Time
Don’t buy from Dfs. Only had my Sophia sofa 3 days and the swivel chair seat is moving off every time I sit on it, making it overhang. Order number 67ZDE2376 went into store to reject it as I’m within my 30 days and they refused.
I'm about to save you from the same agony I've been through with DFS. I dropped a small fortune on what was supposed to be the sofa of my dreams – a luxurious, cloud-like paradise for my living room. What I got instead was a masterclass in incompetence and customer neglect.
First off, the delivery date was a complete joke. It was pushed back not once, not twice, but 4-5 times! Each time, I had to rearrange my entire life, only to be left sitting on the floor like some kind of furniture-less peasant. And the worst part? No one bothered to keep me in the loop. I had to chase them down for updates, which were always vague and apologetic but went nowhere.
When the couch finally arrived, months later, it was like they were doing me a favor. no explanation, I felt no excitement by the time it even arrived. The whole experience was a disaster from start to finish. If you're thinking about buying from DFS, do yourself a favor and run the other way. You'll thank me later.
My experience with the service and the product has been frustrating. It feels like their main focus is on maintaining the finance agreement rather than customer satisfaction. The sofas have a strong chemical or garlic odor, and the inspector was quite rude, dismissing my concerns since he is affiliated with the company. I recommend documenting your inspection! I was accused of lying, and the sofa has negatively affected my small children and me. I've wasted £1300.
I regret purchasing from this seller. After just three days with my sofa, the swivel chair seat keeps slipping off whenever I sit down, causing it to hang over. I attempted to return it since I'm still within the 30-day period, but they refused my request.
We spent a significant amount on a sofa, but within a few months, the seat base started sagging. They suggested fluffing it up, but we couldn't do that. After escalating our issue, an assessor visited and acknowledged a fault, promising a replacement. However, weeks later, we learned that the report claimed no manufacturing fault and blamed us for sitting incorrectly. It feels like we were misled.
I want to express my deep dissatisfaction regarding the handling of my recent furniture order and the poor service from the customer support team. I ordered a recliner with a promised delivery before Christmas, which was rescheduled multiple times. When I inquired, I was informed that my order was deprioritized for larger customer orders, which is unprofessional. Furthermore, the refund timeline was inconsistent, which raises concerns about the support team's coordination. Although the local branch's service was satisfactory, the overall experience has been very poor. I seek an immediate explanation for the delays and the rationale provided by the representative.
If I could give zero stars, I would. The guarantee of 15 years is misleading, as the service team seems trained to dismiss faults. I spent nearly £3k on a sofa that developed structural issues within weeks. Despite attempts to fix it, the issues persisted, and the service has been frustratingly poor. I've had no communication and they missed scheduled appointments. This has been the worst customer service experience I've encountered. Avoid this company at all costs.
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