dfs.ie

No communication with their delivery team

"our team aim to answer your call in 5 minutes" is the most frustrating thing to listen to on the phone when you're on hold for an eternity. It's a lesson to shop local as you can ring the store where you purhcased your sofa from if you purchase it locally. We had horrendous issues with the delivery and in fairness the store manager in Blanchardstown, the branch that we bought the sofa in, did ring at one stage, but he said he'd sort the delivery issue and phone us back the next day and never did. The women and men that I spoke to in the customer service were so courteous and so kind - however, unfortunately, I would swap that for someone rude who was able to get through to the delivery team that kept failing to deliver the sofa. The DFS delivery team must run completely seperately to the customer service people as it was painful to try sort out the delivery issues. The delivery team had my wrong postcode (no idea how as it was correct on all correspondance up to that point, including on the order) and they never rang to double check the postcode or ask for any delivery information, not one phone call was made, they were happier to mark it as a failed delivery, each week, and bring it back to the depot. You can phone DFS customer service until you're blue in the face but that won't change it. The sofa to be fair is lovely, and the team who set it up were lovely, and the people on the customer service line were lovely, but it was an awful experience to sit but couchless waiting on failed deliveries week after week.

Date of experience: Dec 02, 2025