We bought a three seater recliner from DFS. We now have a sofa that is too hard to sit on, waiting, covered, in the middle of our living room, unused. DFS were extremely friendly and courteous up to the point were the sofa was delivered and after two evenings my wife developed a stiff neck and a pain in her back. They have refused to take it back or give us a refund. It was very much harder than the one we sat on in the showroom and they have now told us that it "needs wearing in". My wife's reply was, if she tries to wear it in, she will end up in A&E. We have hid a brick wall. We have since found that others have had exactly the same problem. Looking on social media forums (too late/ we should have done it before going to DFS) Their after sales care is very poor. Stonewalling legitimate after sales problems seems to be company policy AND they appear to be reading from the a script. I wonder how many more people are in the same position?
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DFS in the Republic of Ireland.
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Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.ieSee more
