Ordered a sofa. Was given a delivery date. I said to the guy on the phone I could not accept delivery before 12:00 as I was having carpet put it. He said that we were the 7th drop so it would not be before 12:00. They knock on my door 10:00 with the sofa! They explained they could not come back and it was a failed delivery and they could not come back. Phoned customer service to explain I was told it would be after 12:00. They told me they wouldn’t have said that. They then told me they listened to the call log and that conversation never happened. So basically called me a lier! Worst customer service I’ve ever dealt with! If I hadn’t put a deposit down I would have told them to stick there sofa!!
Claim your business profile now and gain access to all features and respond to customer reviews.
DFS in the Republic of Ireland.
For UK based reviews please visit:
https://uk.trustpilot.com/review/www.dfs.co.uk
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.ieSee more
