dfs.ie

Still waiting

Absolutely shocking, We ordered our sofa on 4th September! in the shop we were discussing whether we should go for the orka in a standard or the recliner option, We went for the recliner as it was 30cm shorter than the standard, this meant we had more room to get through the door in our Livingroom. I asked many times in person and over the phone if they were the same size but the recliner was just shorter. i was told yes every time and asked if the cushions were going to be on for delivery, again told they were removable and yes they could take them off to help deliver. we then waited 6 weeks, each time we got closer to the delivery date they would then add on another 10 days. delivery day finally arrives low and behold it wont go through the door, this is because the recliner sofa the cushions do not come off and are in fact a part of the back of the sofa, as you can see, fitting a 90cm x 90cm x 200cm through a 84cm door wasn't going to happen. I went to the store to discuss the next steps they said our only option was to order the standard and sacrifice the 30cm of extra space. We did this they refunded the difference. we were told 2nd December delivery (long but we would manage) then told it would be the 10th. today i have now been told 20th. i am at my wits end! i want a sofa! i have recently had spinal surgery hence the need for a more supportive sofa. i am in pain and my back is getting worse from the crappy cold fake leather loana sofa they have provided, i will not be using them again. and i recommend others steer clear.

Date of experience: Nov 26, 2024