If I could give them zero stars I would. I sold my house over a year ago due to my partner being hospitalized and no longer being able to provide financial support in order for us to keep our home. When I called to cancel my service, DFW security stated that I still had one more year on my contract and I would still need to pay the full amount left on the contract. The option they gave me was to transfer my service to a different location, however, because of the medical bills and other financial constraints, I am currently living with my best friend until I get my feet back underneath me. The person on the phone gave me another option of canceling my service with a cancellation date of the day I called, but I would have to pay the full amount of the remaining year right then. Or I can do a cancellation date of the last day of the contract, but I would still be responsible for paying the monthly premium until then. Since there is no way, I could pay a year’s worth of monthly premiums at one time, I elected to just cancel the service with the termination date being the last day of my contract. Now, a WHOLE year and two months later, I received a charge for service that is $10 more than the original premium— reminder: all of this is for a house I sold and have not lived in for OVER A YEAR! Today, I asked the person on the phone, if I would be refunded for last month fraudulent premium charge since I canceled my service over a year ago and was told that the person I spoke with last year did not submit my cancellation, therefore they cannot refund my money from last month because it cost the company money to have to run and upkeep the service that was provided last month. WHY WOULD I CARE THAT YOU LOST MONEY ON KEEPING A SERVICE I CANCELED ON A HOME THAT I HAVE NOT OWNED OR LIVED IN FOR MORE THAN A YEAR? I HIGHLY advise that you stay away from DFW Security!!! SCAM artists!
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