Nothing more can be written for this garbage company. I used it on 2021 to ship vitamins to Asia, I chose the FASTEST method (around USD 170, delivery in 5 to 7 days) because it was a pack of vitamins for people in need during covid pandemic in Asia. Not only they did not deliver my package, DHL made mistake when typing my custom form on their computer. It ended up I had to pay extra $500 for custom or the package wouldn't be delivered. It was a nightmare. It took more than a month for the vitamins box to be delivered.Today Aug 18 I was supposed to receive an international package. DHL was the only option the company I bought from had to ship to USA. When I checked the tracking, my package has been in DHL Phoenix since Aug 15 and has not moved an inch. I finally got to chat with a human from DHL, only to be told that my package has been forwarded to the third party which is USPS since Aug 15. Then the human chat hung up on me. Of course USPS is the slowest and never answers the phone so I just gave up. DHL is definitely worse than Fedex. I'd received packages from Fedex just fine. But with DHL, I never had a normal experience with them.
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