My experience with DHL was extremely frustrating from start to finish.
I paid $40 shipping to dhl for a $40 time-sensitive item, only to be hit later with an additional $21 customs fee that was not disclosed upfront. By then, my package was already being held at customs, leaving me no choice but to have to pay. Very misleading as I would never have chosen to pay a $60 delivery fee.
The delivery itself was just as bad. I was promised Thursday delivery—it didn’t happen. When they finally attempted delivery Friday, I was told they came and went because a signature was required. This was never communicated in advance, and I would have waived it if given the option.
Since then, I’ve received multiple “it’s coming tomorrow” updates that never materialize. As of now, the package is over 5 days late—despite paying for expedited shipping for arrival last week.
Customer service is useless. It took nearly an hour to reach a human, and when I did, they were unhelpful and offered no solutions. I have now called multiple times as each day passes without delivery and nothing happens. I asked for at least a refund as it has been 10 days since I placed the order for this rush delivery and was told refunds must be handled through the sender, which is just passing the buck as the money was paid to dhl.
Between hidden costs, missed delivery, repeated delays, and terrible communication, this has been a complete waste of time and money. I would strongly avoid DHL. The regular post office would have been faster and cheaper in my case.
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