I recently ordered from the Tesla online shop, and the package was handed over to DHL for delivery. I received the tracking number, which initially looked promising.
However, on the scheduled delivery day, nothing happened—no attempt, no notification, no update on the tracking at all. The parcel simply didn’t arrive, and there was zero proactive communication from DHL. No email, no SMS, no app push saying there would be a delay or any issue.
Only the next day, after I actively chased them (by checking tracking repeatedly and contacting support), did any update appear acknowledging a delay. This complete lack of transparency and failure to inform customers about issues is unacceptable, especially for a premium brand like DHL that handles high-value items.
I’ve used other couriers that send automatic alerts for delays or failed attempts—this radio silence made the experience stressful and unreliable. Very disappointing service; I would not rely on DHL for time-sensitive or important deliveries based on this.
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