I’m leaving this review because I’ve had one of the worst courier experiences I’ve ever had.
On 16 February 2026, I personally handed in a parcel at DHL Express London North East (Enfield), Unit 19, 0 Crown Rd, Enfield EN1 1TX. This was a high-value return containing camera equipment with a total value of £3,000+.
Waybill/Tracking number: 7358294952
Since then, the parcel has effectively disappeared. Tracking has not progressed properly and the shipment has not been delivered/returned. What makes this worse is that DHL opened an investigation and then closed it without resolving anything, leaving me stuck and ignored.
Because this is a return, my £3,000+ refund is now blocked, meaning I can’t access my own money. I’ve also wasted a huge amount of time chasing DHL, with no clear accountability, no proper updates, and no practical solution. This has caused both financial loss and serious stress.
I have proof of drop-off (paperwork/receipt and photos taken at the depot). At this point, DHL needs to either locate the parcel immediately or confirm loss and compensate fully.
If you’re sending anything important or valuable, think twice before using this depot/service until they can demonstrate proper handling and responsibility.
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