My son sent me a box of personal hobby items on December 12th from Canada. I could not fit them in my luggage when we moved here to Mexico. It cost me over $200 Cdn to pay for DHL to ship it. 3 months later after sending proof of my address, my ID, and all kinds of info, they told me I had to pay almost 6000 pesos in charges ranging from gratuities, to handling, to ´third party charges´ and so on. Oddly, the package finally showed up at my door on or about Februarty 28th!! No request for any payment and no signature required. What a mess! There were craft beads and items strewn throughout the box, embedded into the box and everything that had been sent to me sorted and protected in little plastic boxes with locks on them was completely a mess. It took me over 8 hours to sort everything, cut the box and take the little beads out of the carboard as they had been pressed in. They literally must have dumped everything. I don´t even know if anything is missing because I haven´t seen those things for over 3 years. I left them in my sons storage. I will never ship anything internationally via DHL again! Today they show up at my door with an invoice. I am not going to pay that. They destroyed everything and the declared value on the whole box was on $50 because I have had most of this stuff for 20 years and most was purchase here in Mexico. Bits of stuff for making costume jewelry, a couple of silver plated teaspoons that were my mothers and some costume jewelry rings. This is unbelievable that they would have the nerve to charge me. A lady from customer service contacted me via email in early March to ´check if everything was OK with my shipment.´ I said No and she subsequently wanted photos which I sent. Then correspondence from a man in that department, then her again saying we had to deal with Canada and make a claim there. Why. The damage was done here I think. The package was in the city of Queretaro on December 20th or earlier as on that date I received the first email from DHL requesting signatures on forms etc. I stupidly invested over 20 hours back and forth with them in Spanish completing forms and proving who I am and where I live. They destroyed my package and dare to charge me! No way. I do not care who did all that damage or where. They are responsible to handle my goods with care all the way. That is what we pay for.
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