the customer support I encountered was the worst I've ever seen; it barely qualifies as support. When my package didn't arrive, the website directed me to reach out to the sender, despite it not being their fault. They sent my package, but it was lost by the courier service. Not only did they lose it, but they also showed no effort to locate it, providing only ineffective chatbots that lack understanding. I managed to chat with a representative who ultimately said there was nothing she could do and ended the conversation. Sending emails has proven pointless; I've reached out many times over the past month without receiving any assistance. It seems they delivered my package to the wrong address without verifying the recipient's identity. They not only messed up but also refuse to rectify the situation, leaving me to bear the financial loss. This has also happened to two of my friends. This service feels deceptive and untrustworthy. I demand a refund! I will never use this courier service again. If I could, I would take drastic measures against the company.
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