The customer service and clearance process are extremely poor. My parcel from abroad has been stuck in customs, and the clearance is never timely. There's a lack of updates or urgency. The support team is rude and unhelpful. Whenever I reach out, they claim, “it’s not in our hands” and show no willingness to take responsibility or provide real assistance. There’s no effort to escalate or resolve the issue. A deeply disappointing experience. I wouldn't recommend this service if you need reliable delivery or professional support.
Claim your business profile now and gain access to all features and respond to customer reviews.
A DHL é líder no mercado global da indústria da logística. A DHL compromete o seu conhecimento e experiência em soluções de serviço expresso, transporte aéreo, marítimo e terrestre, de logística contratual e de correio internacional.