Absolutely unacceptable service. I received an email saying my parcel was on the way, so I stayed home all day waiting for it. No delivery ever happened. Instead, my parcel was sent to a pickup point that is nowhere near my home.
When I checked the tracking link, it falsely claimed that “no one was available” at the delivery address. That is a blatant lie — I was home the entire day. No one rang the doorbell, no call, no message, nothing.
This is already the second time this has happened with DHL, and it’s beyond frustrating. Making fake delivery attempts and forcing customers to travel to inconvenient pickup points is ridiculous and completely unacceptable. I have lost confidence in their delivery service.
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A DHL é líder no mercado global da indústria da logística. A DHL compromete o seu conhecimento e experiência em soluções de serviço expresso, transporte aéreo, marítimo e terrestre, de logística contratual e de correio internacional.