I placed an order for a custom product several days ago but didn't receive a confirmation email, and I’ve already been charged. I reached out to the company expressing my concerns about the lack of updates, and their response was to ask for an order number (which I never got) and for my payment details, which feels inappropriate. I replied, omitting my payment information, but I haven't heard back since. I wouldn't advise using this company, especially with the holidays approaching.
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